Marjorie Rhea 30628 Detroit Road, #107 Westlake, OH 44145 440 670 3564 marjijan.rhea@gmail.com www.mrhea.org CAREER SUMMARY Communications specialist and trainer with writing, editing and graphic design background, focusing on training and communications. Extensive experience writing and editing in print and online media. Ten years experience in external communications on award-winning, industry-leading global corporate website. Nine years experience in local and global employee training and training program development. Key strengths   Writing for web Editing HTML and a little CSS SEO Training and program development Web design and architecture Social media Corporate communications PROFESSIONAL EXPERIENCE FREELANCE Editor/writer/illustrator, Cleveland, Ohio..............................2010 – present Various clients Write online marketing material for 20 local manufacturing companies. Edit memoirs and fiction manuscripts. Clients include NetTrack Marketing and self-published authors. Produce blog posts, press releases, and web copy for technical audience, with focus on SEO Curate industry news and info for articles Work with designers on formatting and layout for print and e-reader versions of manuscripts Instruct new authors on editor's role, reader expectations, and industry standards for fact-checking, attributions, word usage, consistency, etc. Adventures in Nutritional Therapy and Blessed Depth These are two non-commercial blogs I created. Adventures in Nutritional Therapy focuses on solving health problems without prescription drugs. Blessed Depth features three writers discussing their experiences with depression. Write and edit posts and assign topics to contributing writers. Posts have been featured on three blogging networking sites. Create or commission illustrations. Design blogs and associated Facebook, Google, and Twitter pages. Customize blog style sheets using CSS and HTML. Curate and tweet related info. These are compiled by several Twitter news sites. Cross-promote and recruit guest bloggers via social media, discovery engines, discussion forums, and local practitioners. ERNST & YOUNG, Cleveland, Ohio..............................1999 – 2010 Ernst & Young is one of the Big Four accounting firms and one of the largest professional services firms in the world. Assistant Editor/Production, "The Daily Connection" (2008 – 2010) One of team of three people who wrote, edited, illustrated and produced daily email newsletter for 40,000 employees in North, Central and South America and Israel. Wrote and chose photos for weekly item featuring employees' photos. Readership and photo submissions increased, bringing more budget allocation from management. Redesigned the newsletter, increasing readership and allowing the firm to reduce its reliance on other outlets for broadcasting information to employees. Streamlined production process for the regional U.S. newsletter editors, reducing errors and proofing time and standardizing the appearance of the editions. Assumed editorial coverage of all podcasts, freeing up editor's time and contributing to firm's push of this medium as it moved away from more expensive webcasts. Trained regional editors on new production techniques required for newsletter redesign. Each editor was able to launch new version unaided within two weeks of training. Website Content Manager (1999 – 2008) Produced U.S. pages of ey.com, an external corporate website, in its evolution over a period of nine years into four unique websites, each with a new team organization and responsibilities. Edited and wrote copy for site's business unit and marketing pages, contributing to a level of quality that earned the site seven Web Marketing Association WebAwards. Project-managed and built websites of firm's most high-profile business units, on extremely tight deadlines and/or with few technical resources. Led the training of new team in Bangalore after another group's one-year effort failed to progress; began transferring responsibilities after a few months. Converted the firm's Real Estate Guide to an online electronic version, allowing the firm to suspend the print version and save the associated production and distribution costs. Trained employees via teleconference on firm initiatives (such as new visual identity) on behalf of other departments, shortening learning time and reducing communications costs. Handled all general website queries from the public. Instituted a two-day response requirement that reduced website visitor complaints significantly. BOOKS.COM, Cleveland, Ohio..............................1998 – 1999 Founded by Clevelander Charles Stack, Books.com was absorbed by Barnes and Noble in October 1999. Staff Editor Wrote copy and reviews for and designed five departments of the very first online bookstore. Wrote and recruited guest authors for weekly homepage editorial feature, which attracted the authors' fans and drove visitors further into site by linking to related titles. Overhauled the Self-Help and Spirituality departments, increasing traffic to those areas and furthering books.com's efforts to expand customer base beyond 25 year-old males. Trained new editors on company's copy style and guided development of writing skills. Coded pages and created graphics for departments and troubleshot other editors' coding, saving in-house designer and tech team time and effort. FREELANCE Editor & Graphic Designer, Los Angeles, Calif. & Seattle, Wash.......1996 – 1998 Created newsletters, posters, mailings, logos, and press kits for various small businesses. AMERICAN CINEMATOGRAPHER MAGAZINE, Hollywood, Calif..............................1991 – 1996 One of the oldest entertainment industry trade publications, American Cinematographer was founded in 1920 by the American Society of Cinematographers (ASC). Assistant Editor Edited and wrote articles and manuals and assisted with design and production. Designed direct-mail marketing campaigns for the advertising sales department, increasing sales to less traditional markets such as the auto industry. Revamped columns on new technology and smaller film/video projects to be less "salesy," resulting in increased requests for coverage there by potential advertisers. Edited the American Cinematographer Manual, the leading industry guide since the 1950s, and annual ASC Awards program booklets, collector's items featuring historical photos. Served as reference desk for questions from film buffs and students. Compiled a guide from most frequently-asked questions, reducing response time and workload. EDUCATION / CERTIFICATION B.A. in Government, Pomona College, Claremont, CA AFFILIATIONS American Marketing Association International Association of Business Communicators (IABC)